Operations are complex and change is inevitable. Carr Consulting helps you plan and execute for change so it becomes more like a transition of seasons than an unexpected storm.

Pathway lined with vibrant autumn trees featuring red, yellow, and green leaves.

Based in Minneapolis, Minnesota, Catherine Murphy started Carr Consulting to serve organizations needing short and mid term services and leadership across Operations, Customer Success, Implementation, Product Management, and Change Management.

As an Operations and Customer Success executive, Catherine has spent over 20 years building, leading teams, and best practices to support the rapid change and growth of organizations. She has experience scaling functions within Seed to Series B+ companies ranging from $2 to $180M in Revenue.

Catherine curates the right talent to solve complex business issues while creating a culture of learning and belonging to support critical projects tied to customer engagement strategy, customer renewals, member onboarding, partner relationship management, customer and revenue growth.

She also understands the importantance of Executive Team communication and cross team collaboration between Customer Success and Product & Engineering, Marketing and Product Management, or Clinical Operations and Member Operations.

Contact Carr Consulting

Services

Fractional Leadership

Get interim or fractional leadership with your Operations, Implementation, Product Management, or Customer Success teams
Create stability with an interim leader who has successfully led teams through difficult times of organization change
Dedicate executive level expertise to Operations and Customer Success initiatives that need focused attention

Customer Success

Get to the optimal structure for your Customer Success team based on your goals and objectives
Establish an internal or external quarterly customer review process that covers health of the customer, KPIs, and likeliness to renew
Review current and or establish new KPI's for Customer Success team to make goal achievement unambiguous, and get buy in from employees in the process

Implementation Strategy & Planning

Gain valuable insights about how best to create a repeatable and scalable Implementation plan and playbook
Understand how a flawless customer launch, from sales hand off to go-live, is the single most important milestone to a customer renewal and how to achieve that

Operational Efficiency

Optimize your operations for greater efficiency and productivity with:

Quarterly Business plans
Executive Communication Plan
Establishing Company and Department level baseline Key Performance Indicators

References

Hear from peers and team members with whom Catherine has worked over the past decade.

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Catherine was an executive team peer with whom I worked closely at Enara Health. Catherine is strategic, leads with empathy and collaboration, understands the details while keeping the big picture in mind, and is driven to succeed. Catherine is someone I could always count on to problem solve challenging issues with perseverance and a sense of humor. I would absolutely work with Catherine in the future if the opportunity arose.

- Lydia Alexander, MD, DABOM, DACLM, MFOMA

When Catherine was the COO of Zipnosis, I had the distinct pleasure of working with her for several years. As CMO, we interacted regularly with customers together and I appreciate her organizational skills, her compassion, and her extensive knowledge base. Catherine is highly skilled in so many areas: customer relations, managing employees, and strategic discussions. She is amazingly able to have both long term thinking and short term action on goals. I would love to work with Catherine again.

- Lisa Ide, MD, MPH

Catherine was a consummate partner for me through remarkable and unremarkable times at Zipnosis. Her focus on operational rigor and keeping the trains moving on time, from product development to customer success, was incredible. During the remarkable times of COVID, Catherine exhibit strong leadership, aligning and motivating her team to achieve world-class results. Catherine is a wise, humble and savvy business professional who will instantly improve the team/people around her while delivering strong business performance. I highly recommend Catherine as an operational and growth leader.

- Jon Pearce

I was fortunate to learn from Catherine’s honest, resilient female leadership during our shared time together at Zipnosis. She has many strengths as a people and operational leader. She’s a creative problem-solver, a compelling storyteller, and natural relationship-builder. Not to mention, she’s never met a whiteboard she didn’t like! Thank you, Catherine, for prioritizing a strong team culture and genuine client partnerships.

Megan Pagoda

As CFO of Zipnosis, I had the good fortune to partner with Catherine in her capacity as COO during both growing and challenging times. Catherine's authentic leadership style, combined with an innate focus on execution and culture proved critical to Zipnosis as it navigated a lot of change. These skills would be invaluable to any executive team looking to add an experienced and trusted peer.

- Eric Bosler

Catherine was an executive team peer with whom I worked closely at Enara Health. Catherine is strategic, leads with empathy and collaboration, understands the details while keeping the big picture in mind, and is driven to succeed. Catherine is someone I could always count on to problem solve challenging issues with perseverance and a sense of humor. I would absolutely work with Catherine in the future if the opportunity arose.

- Lydia Alexander, MD, DABOM, DACLM, MFOMA

When Catherine was the COO of Zipnosis, I had the distinct pleasure of working with her for several years. As CMO, we interacted regularly with customers together and I appreciate her organizational skills, her compassion, and her extensive knowledge base. Catherine is highly skilled in so many areas: customer relations, managing employees, and strategic discussions. She is amazingly able to have both long term thinking and short term action on goals. I would love to work with Catherine again.

- Lisa Ide, MD, MPH

Catherine was a consummate partner for me through remarkable and unremarkable times at Zipnosis. Her focus on operational rigor and keeping the trains moving on time, from product development to customer success, was incredible. During the remarkable times of COVID, Catherine exhibit strong leadership, aligning and motivating her team to achieve world-class results. Catherine is a wise, humble and savvy business professional who will instantly improve the team/people around her while delivering strong business performance. I highly recommend Catherine as an operational and growth leader.

- Jon Pearce

I was fortunate to learn from Catherine’s honest, resilient female leadership during our shared time together at Zipnosis. She has many strengths as a people and operational leader. She’s a creative problem-solver, a compelling storyteller, and natural relationship-builder. Not to mention, she’s never met a whiteboard she didn’t like! Thank you, Catherine, for prioritizing a strong team culture and genuine client partnerships.

Megan Pagoda

As CFO of Zipnosis, I had the good fortune to partner with Catherine in her capacity as COO during both growing and challenging times. Catherine's authentic leadership style, combined with an innate focus on execution and culture proved critical to Zipnosis as it navigated a lot of change. These skills would be invaluable to any executive team looking to add an experienced and trusted peer.

- Eric Bosler

Catherine was an executive team peer with whom I worked closely at Enara Health. Catherine is strategic, leads with empathy and collaboration, understands the details while keeping the big picture in mind, and is driven to succeed. Catherine is someone I could always count on to problem solve challenging issues with perseverance and a sense of humor. I would absolutely work with Catherine in the future if the opportunity arose.

- Lydia Alexander, MD, DABOM, DACLM, MFOMA

When Catherine was the COO of Zipnosis, I had the distinct pleasure of working with her for several years. As CMO, we interacted regularly with customers together and I appreciate her organizational skills, her compassion, and her extensive knowledge base. Catherine is highly skilled in so many areas: customer relations, managing employees, and strategic discussions. She is amazingly able to have both long term thinking and short term action on goals. I would love to work with Catherine again.

- Lisa Ide, MD, MPH

Catherine was a consummate partner for me through remarkable and unremarkable times at Zipnosis. Her focus on operational rigor and keeping the trains moving on time, from product development to customer success, was incredible. During the remarkable times of COVID, Catherine exhibit strong leadership, aligning and motivating her team to achieve world-class results. Catherine is a wise, humble and savvy business professional who will instantly improve the team/people around her while delivering strong business performance. I highly recommend Catherine as an operational and growth leader.

- Jon Pearce

I was fortunate to learn from Catherine’s honest, resilient female leadership during our shared time together at Zipnosis. She has many strengths as a people and operational leader. She’s a creative problem-solver, a compelling storyteller, and natural relationship-builder. Not to mention, she’s never met a whiteboard she didn’t like! Thank you, Catherine, for prioritizing a strong team culture and genuine client partnerships.

Megan Pagoda

As CFO of Zipnosis, I had the good fortune to partner with Catherine in her capacity as COO during both growing and challenging times. Catherine's authentic leadership style, combined with an innate focus on execution and culture proved critical to Zipnosis as it navigated a lot of change. These skills would be invaluable to any executive team looking to add an experienced and trusted peer.

- Eric Bosler